Pennco Tech-Blackwood

Medical Assistant
Level I Certification
ACCSC EWS Level 1
Status: Active
Awarded: 01/15/2026
This Program Aligns to Four EWS Competency Areas

  • Think before speaking
  • Organize your thoughts before speaking
  • Distinguish types of noise that disrupt verbal mes
  • Reduce noise when speaking
  • Match verbal and nonverbal messages
  • Verify that verbal messages are understood as inte

  • Establish your purpose for writing
  • Analyze your audience before writing
  • Organize your writing
  • Write concisely
  • Evaluate your writing

  • Empathize with the person communicating with you
  • Show listening through your behavior
  • Reduce noise when listening
  • Manage your emotions when listening
  • Respond after listening

  • Differentiate types of nonverbal signals
  • Recognize intentions of nonverbal signals
  • Distinguish cultural differences in nonverbal sign
  • Evaluate the context of nonverbal signals

  • Present for Results
  • Analyze your audience before presenting
  • Adapt to the circumstances of your presentations
  • Organize your presentations
  • Engage your audience during your presentations
  • Evaluate your presentations

  • Determine when a meeting is needed
  • Establish the purpose of your meeting
  • Plan a meeting
  • Facilitate a meeting
  • Conclude a meeting
  • Follow up after a meeting

  • Make phone calls to achieve your objectives
  • Respond to phone calls to meet callers' needs
  • Record accurate phone messages on behalf of others

  • Introduce yourself to others following culturally
  • Make introductions following culturally specific b

  • Establish productive relationships with team membe
  • Develop awareness of factors that affect team goal
  • Coordinate work activities with team members
  • Cope with team conflict

  • Establish a productive working relationship with y
  • Work independently with minimal supervision
  • Communicate constructively with your boss
  • Support your boss in accomplishing work goals

  • Determine if feedback should be given
  • Determine the appropriate timing for your feedback
  • Construct your feedback to achieve positive perfor
  • Evaluate the effectiveness of your feedback

  • Recognize factors that may influence your percepti
  • Manage emotional reactions to feedback
  • Listen actively to feedback
  • Reflect on feedback you receive
  • Respond positively to feedback

  • Manage emotional reactions to interpersonal confli
  • Determine whether to address interpersonal conflic
  • Address interpersonal conflict appropriately
  • Express your position assertively in an interperso

  • Identify your position prior to negotiations
  • Determine mutual interests in negotiations
  • Generate ideas to reach mutual solutions
  • Choose a mutually acceptable course of action

  • Determine whether or not to delegate tasks
  • Match delegated tasks to team members appropriatel
  • Communicate delegated tasks to team members effect
  • Support team members in completing delegated tasks
  • Monitor progress of delegated tasks

  • Differentiate leadership and management skills
  • Establish a vision of the future
  • Align people to an established vision
  • Influence people's motivation to work toward a sha

  • Distinguish premises and conclusions in arguments
  • Differentiate facts from opinions in arguments
  • Investigate the accuracy of information in argumen
  • Diagnose if arguments are acceptable

  • Define "problem"
  • Diagnose root causes of problems
  • Generate possible solutions to problems
  • Implement optimal solutions to problems

  • Establish criteria for your decision
  • Gather information relevant to your decision crite
  • Evaluate alternative decision options
  • Decide on an optimal course of action

  • Restructure your typical thinking pattern
  • Generate new ideas to solve problems
  • Determine which new ideas are feasible to implemen

  • Identify your career preferences
  • Assess your skills accurately
  • Evaluate potential careers
  • Set personal career goals
  • Manage your career action plan

  • Recognize the employer resume screening process
  • Organize your resume into relevant sections
  • Write compelling experience bullet statements
  • Design your resume to be easy to scan
  • Evaluate your resume

  • Organize your cover letter in business format
  • Write persuasive cover letter content
  • Design your cover letter to be easy to scan
  • Evaluate your cover letter

  • Collect relevant career portfolio items
  • Present your career portfolio to your target audie
  • Identify multiple uses of your career portfolio
  • Manage your career portfolio

  • Develop a personal branding statement
  • Find people with whom to network
  • Develop rapport with people when networking
  • Manage relationships with people in your network

  • Diagnose your current online presence
  • Build a professional online presence
  • Publish content that supports your online reputati
  • Protect your professional online presence

  • Develop job leads
  • Complete job applications
  • Evaluate your job search performance

  • Identify the steps in the hiring process
  • Conduct research to prepare for job interviews
  • Establish a positive first impression in interview
  • Answer interview questions effectively
  • Ask effective interview questions
  • Follow up after your interview

  • Estimate job salary ranges
  • Evaluate job offers
  • Discuss concerns with job offers tactfully
  • Make informed decisions about job offers
  • Communicate your job offer decision professionally